FAQs | Promo.com Knowledge Base

Password Best Practices

We recommend that our users undertake the following best practice in creating and safeguarding their passwords:

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Promo.com Social Media Planner

With Promo Social Media Planner you can easily schedule your videos to your social media accounts

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Posting a video to LinkedIn

Skip a step and upload your video directly from Promo to LinkedIn.

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How To Report a Bug You Experienced?

Our 24/7 Support Team Can Help Navigate Through Tech Issues You Experience. We are not perfect :)

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Posting a video to Twitter

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How to delete an Outro?

Learn how to remove the content from the outro slide if you don't want it.

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How Do I Cancel My Subscription

Learn how you can cancel your subscription plan hassle free

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What you can learn in our FAQ

Our FAQ section answers the most popular questions our customers have

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Trustpilot Text Captions

Take advantage of your great trustpilot reviews to build trust with your customers/

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How to edit sound on my uploaded video?

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What image sizes work best for my video?

Images uploaded to your project are adjusted to the aspect ratio of the video. Which image size will work best for my video?

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Can I Add A Watermark/ Logo Throughout The Entire Video?

How to add a watermark to your video

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Can other users see my uploaded content?

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Can I upload my own images within the video?

You sure can! Learn how to turn your photos into winning promo videos!

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How To Upload and Edit Your Logo

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How do I disconnect my Promo account from Facebook?

Find out how to disconnect from Facebook and login using your email and password.

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Why My Video Is Rejected by Facebook?

Most common rejection cases: Facebook Compliance not certified

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Where can I find my drafts?

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Green screens

Can I edit videos with green screens on them?

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How to download a video to your computer?

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Is it possible to add more than 1 music track to a video?

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How to merge two images into one file

Learn How To Make Create A Background Image with two logos

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Can I use my video as a Facebook cover?

As of April 2021, Facebook has removed the option to use a video as a cover on business pages.

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How Can I Contact Your Customer Support

Our Customer Support Team is here 7 days a week to help with any questions or issues that might come up

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Does Promo.com have an affiliate program?

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How To Delete A Text Caption

Learn How To Remove a Text Caption From Your Video

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Why is my video playing so fast?

Learn how to slow down your video with a few tricks so it will be easier for your video viewers.

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Can I Upload My Own Video?

In this article, we will show you how to upload your own video.

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Do I still own my video even after I change or cancel my plan?

No matter what happens, your downloaded videos always belong to you.

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Can I add more than one clip?

Multi Clip Videos

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Can I share the video on all social media?

Promo videos come with special licensing for sharing all over the internet.

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Can I resell the videos?

We give you as much freedom with your downloaded video as possible.

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How do I share a draft with other people?

We provide a link to share with your team.

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Can I add a clickable link to the video?

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Can I upload pictures?

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How to upload a video to Instagram from your computer

Learn how to easily upload to Instagram from your PC with this guide.

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Can I edit a video after I download it?

We all make little mistakes, here is how to fix them :)

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Can I change the length of time the captions appear on the video?

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How do I save my video draft?

All the info you need on creating your first draft

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Promo Data Breach July 21, 2020 FAQ

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Can I use Promo as stock footage?

With Promo, you get your video as is without any post-downloaded changes.

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Updated over a week ago