FAQs

Where to look when you can't find the answer elsewhere

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41 articles in this collection
Written by Lana

Password Best Practices

We recommend that our users undertake the following best practice in creating and safeguarding their passwords:
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Updated over a week ago

Promo.com Social Media Planner

With Promo Social Media Planner you can easily schedule your videos to your social media accounts
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Updated over a week ago

Posting a video to LinkedIn

Skip a step and upload your video directly from Promo to LinkedIn.
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Written by Lana
Updated over a week ago

How To Report a Bug You Experienced?

Our 24/7 Support Team Can Help Navigate Through Tech Issues You Experience. We are not perfect :)
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Updated over a week ago

Posting a video to Twitter

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Updated over a week ago

How to delete an Outro?

Learn how to remove the content from the outro slide if you don't want it.
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Written by Lana
Updated this week

How Do I Cancel My Subscription

Learn how you can cancel your subscription plan hassle free
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Updated over a week ago

What you can learn in our FAQ

Our FAQ section answers the most popular questions our customers have
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Updated over a week ago

Trustpilot Text Captions

Take advantage of your great trustpilot reviews to build trust with your customers/
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Updated over a week ago

How to edit sound on my uploaded video?

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Updated over a week ago

What image sizes work best for my video?

Images uploaded to your project are adjusted to the aspect ratio of the video. Which image size will work best for my video?
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Updated over a week ago

Can I Add A Watermark/ Logo Throughout The Entire Video?

How to add a watermark to your video
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Updated over a week ago

Can other users see my uploaded content?

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Updated over a week ago

Can I upload my own images within the video?

You sure can! Learn how to turn your photos into winning promo videos!
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Updated over a week ago

How To Upload and Edit Your Logo

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Updated over a week ago

How do I disconnect my Promo account from Facebook?

Find out how to disconnect from Facebook and login using your email and password.
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Updated over a week ago

Why My Video Is Rejected by Facebook?

Most common rejection cases: Facebook Compliance not certified
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Updated over a week ago

Where can I find my drafts?

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Updated over a week ago

Green screens

Can I edit videos with green screens on them?
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Updated over a week ago

How to download a video to your computer?

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Updated over a week ago

Is it possible to add more than 1 music track to a video?

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Written by Lana
Updated over a week ago

How to merge two images into one file

Learn How To Make Create A Background Image with two logos
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Updated over a week ago

Can I use my video as a Facebook cover?

As of April 2021, Facebook has removed the option to use a video as a cover on business pages.
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Written by Lana
Updated this week

How Can I Contact Your Customer Support

Our Customer Support Team is here 7 days a week to help with any questions or issues that might come up
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Updated over a week ago

Does Promo.com have an affiliate program?

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Written by Lana
Updated this week

How To Delete A Text Caption

Learn How To Remove a Text Caption From Your Video
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Written by Lana
Updated over a week ago

Why is my video playing so fast?

Learn how to slow down your video with a few tricks so it will be easier for your video viewers.
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Written by Lana
Updated over a week ago

Can I Upload My Own Video?

In this article, we will show you how to upload your own video.
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Written by Lana
Updated over a week ago

Do I still own my video even after I change or cancel my plan?

No matter what happens, your downloaded videos always belong to you.
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Updated over a week ago

Can I add more than one clip?

Multi Clip Videos
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Updated over a week ago

Can I share the video on all social media?

Promo videos come with special licensing for sharing all over the internet.
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Updated over a week ago

Can I resell the videos?

We give you as much freedom with your downloaded video as possible.
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Updated over a week ago

How do I share a draft with other people?

We provide a link to share with your team.
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Updated over a week ago

Can I add a clickable link to the video?

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Updated over a week ago

Can I upload pictures?

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Updated over a week ago

How to upload a video to Instagram from your computer

Learn how to easily upload to Instagram from your PC with this guide.
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Written by Lana
Updated over a week ago

Can I edit a video after I download it?

We all make little mistakes, here is how to fix them :)
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Updated over a week ago

Can I change the length of time the captions appear on the video?

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Updated over a week ago

How do I save my video draft?

All the info you need on creating your first draft
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Updated over a week ago

Promo Data Breach July 21, 2020 FAQ

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Updated over a week ago

Can I use Promo as stock footage?

With Promo, you get your video as is without any post-downloaded changes.
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Written by Lana
Updated over a week ago