Promo

A bit more on our pricing to make sure you get the most out of your plan

Premium and Free Photos

We recommend that our users undertake the following best practice in creating and safeguarding their passwords:

Password Best Practices

With Promo Social Media Planner you can easily schedule your videos to your social media accounts

Schedule & publish video posts directly to social media using our Social Media Planner

Skip a step and upload your video directly from Promo to LinkedIn.

Posting a video to LinkedIn

Our 24/7 Support Team Can Help Navigate Through Tech Issues You Experience. We are not perfect :)

How To Report a Bug You Experienced?

Posting a video to X (Twitter)

How to delete your uploaded content

Learn how to remove the content from the outro slide if you don't want it.

How to delete an Outro?

Color filter

Learn how you can cancel your subscription plan hassle free

How Do I Cancel My Subscription

Our FAQ section answers the most popular questions our customers have

What you can learn in our FAQ

Take advantage of your great Trustpilot reviews to build trust with your customers.

Trustpilot Text Captions

How do I get back to editing my draft?

How to edit sound on my uploaded video?

Images uploaded to your project are adjusted to the aspect ratio of the video. Which image size will work best for my video?

What image sizes work best for my video?

Can I Add A Watermark/ Logo Throughout The Entire Video?

Connectivity

Can other users see my uploaded content?

You sure can! Learn how to turn your photos into winning promo videos!

Can I upload my own images within the video?

How To Upload and Edit Your Logo

Find out how to disconnect from Facebook and login using your email and password.

How do I disconnect my Promo account from Facebook?

Most common rejection cases: Facebook Compliance not certified

Why My Video Is Rejected by Facebook?

Where can I find my drafts?

Follow these easy steps to delete your account

How to delete your Promo account permanently

Can I edit videos with green screens on them?

Green screens

Your finalized videos can be downloaded from the Publish `page as MP4 files in Full HD or HD

How can I download my videos to my computer?

Need to update the email address in your account? No problem.

How to change your account email address

Is it possible to add more than 1 music track to a video?

Learn How To Make Create A Background Image with two logos

How to merge two images into one file

As of April 2021, Facebook has removed the option to use a video as a cover on business pages.

Can I use my video as a Facebook cover?

Our Customer Support Team is here to help with any questions or issues that might come up

How Can I Contact Your Customer Support

Does Promo.com have an affiliate program?

Learn How To Remove a Text Caption From Your Video

How To Delete A Text Caption

Learn how to slow down your video with a few tricks so it will be easier for your video viewers.

Why is my video playing so fast?

In this article, we will show you how to upload your own video.

Can I Upload My Own Video?

No matter what happens, your downloaded videos always belong to you.

Do I still own my video even after I change or cancel my plan?

Can I add more than one clip?

Promo videos come with special licensing for sharing all over the internet.

Can I share the video on all social media?

We give you as much freedom with your downloaded video as possible.

Can I resell the videos?

We provide a link to share with your team.

How do I share a draft with other people?

Can I add a clickable link to my video?

Can I upload pictures?

Learn how to easily upload to Instagram from your PC with this guide.

How to upload a video to Instagram from your computer

We all make little mistakes, here is how to fix them :)

Can I edit a video after I download it?

Can I change the length of time the captions appear on the video?

All the info you need on creating your first draft

How do I save my video draft?

Promo Data Breach July 21, 2020 FAQ

With Promo, you get your video as is without any post-downloaded changes.

Can I use Promo as stock footage?

Use filtering to manage your video posts and social media publishing

Viewing & Filtering Video Posts

Lana

Yariv Azatchi

Where to look when you can't find the answer elsewhere

FAQs

Find answers and get help from Intercom Support and Community Experts

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