FAQs

Where to look when you can't find the answer elsewhere

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Premium and Free Photos
Password Best Practices
Schedule & publish video posts directly to social media using our Social Media Planner
Posting a video to LinkedIn
How To Report a Bug You Experienced?
Posting a video to X (Twitter)
How to delete your uploaded content
How to delete an Outro?
How Do I Cancel My Subscription
Color filter
What you can learn in our FAQ
Trustpilot Text Captions
How to edit sound on my uploaded video?
How do I get back to editing my draft?
What image sizes work best for my video?
Can I Add A Watermark/ Logo Throughout The Entire Video?
Connectivity
Can other users see my uploaded content?
Can I upload my own images within the video?
How To Upload and Edit Your Logo
How do I disconnect my Promo account from Facebook?
Why My Video Is Rejected by Facebook?
Where can I find my drafts?
Green screens
How can I download my videos to my computer?
How to change your account email address
Is it possible to add more than 1 music track to a video?
How to merge two images into one file
Can I use my video as a Facebook cover?
How Can I Contact Your Customer Support
Does Promo.com have an affiliate program?
How To Delete A Text Caption
Why is my video playing so fast?
Can I Upload My Own Video?
Do I still own my video even after I change or cancel my plan?
Can I add more than one clip?
Can I share the video on all social media?
Can I resell the videos?
How do I share a draft with other people?
Can I add a clickable link to my video?
Can I upload pictures?
How to upload a video to Instagram from your computer
Can I edit a video after I download it?
Can I change the length of time the captions appear on the video?
How do I save my video draft?
Promo Data Breach July 21, 2020 FAQ
Can I use Promo as stock footage?