Promo

A bit more on our pricing to make sure you get the most out of your plan

Premium and Free Photos

We recommend that our users undertake the following best practice in creating and safeguarding their passwords:

Password Best Practices

With Promo Social Media Planner you can easily schedule your videos to your social media accounts

Schedule & publish video posts directly to social media using our Social Media Planner

Skip a step and upload your video directly from Promo to LinkedIn.

Posting a video to LinkedIn

Our 24/7 Support Team Can Help Navigate Through Tech Issues You Experience. We are not perfect :)

How To Report a Bug You Experienced?

Posting a video to X (Twitter)

How to delete your uploaded content

Learn how to remove the content from the outro slide if you don't want it.

How to delete an Outro?

Color filter

Learn how you can cancel your subscription plan hassle free

How Do I Cancel My Subscription

Our FAQ section answers the most popular questions our customers have

What you can learn in our FAQ

Take advantage of your great Trustpilot reviews to build trust with your customers.

Trustpilot Text Captions

How do I get back to editing my draft?

How to edit sound on my uploaded video?

Images uploaded to your project are adjusted to the aspect ratio of the video. Which image size will work best for my video?

What image sizes work best for my video?

Can I Add A Watermark/ Logo Throughout The Entire Video?

Connectivity

Can other users see my uploaded content?

You sure can! Learn how to turn your photos into winning promo videos!

Can I upload my own images within the video?

How To Upload and Edit Your Logo

Find out how to disconnect from Facebook and login using your email and password.

How do I disconnect my Promo account from Facebook?

Most common rejection cases: Facebook Compliance not certified

Why My Video Is Rejected by Facebook?

Where can I find my drafts?

Follow these easy steps to delete your account

How to delete your Promo account permanently

Can I edit videos with green screens on them?

Green screens

Your finalized videos can be downloaded from the Publish `page as MP4 files in Full HD or HD

How can I download my videos to my computer?

Need to update the email address in your account? No problem.

How to change your account email address

Is it possible to add more than 1 music track to a video?

Learn How To Make Create A Background Image with two logos

How to merge two images into one file

As of April 2021, Facebook has removed the option to use a video as a cover on business pages.

Can I use my video as a Facebook cover?

Our Customer Support Team is here to help with any questions or issues that might come up

How Can I Contact Your Customer Support

Does Promo.com have an affiliate program?

Learn How To Remove a Text Caption From Your Video

How To Delete A Text Caption

Learn how to slow down your video with a few tricks so it will be easier for your video viewers.

Why is my video playing so fast?

In this article, we will show you how to upload your own video.

Can I Upload My Own Video?

No matter what happens, your downloaded videos always belong to you.

Do I still own my video even after I change or cancel my plan?

Can I add more than one clip?

Promo videos come with special licensing for sharing all over the internet.

Can I share the video on all social media?

We give you as much freedom with your downloaded video as possible.

Can I resell the videos?

We provide a link to share with your team.

How do I share a draft with other people?

Can I add a clickable link to my video?

Can I upload pictures?

Learn how to easily upload to Instagram from your PC with this guide.

How to upload a video to Instagram from your computer

We all make little mistakes, here is how to fix them :)

Can I edit a video after I download it?

Can I change the length of time the captions appear on the video?

All the info you need on creating your first draft

How do I save my video draft?

Promo Data Breach July 21, 2020 FAQ

With Promo, you get your video as is without any post-downloaded changes.

Can I use Promo as stock footage?

Use filtering to manage your video posts and social media publishing

Viewing & Filtering Video Posts

Lana

Yariv Azatchi

Where to look when you can't find the answer elsewhere

FAQs

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.