FAQs
Where to look when you can't find the answer elsewhere
By Lana and 1 other2 authors49 articles
- Premium and Free Photos
- Password Best Practices
- Schedule & publish video posts directly to social media using our Social Media Planner
- Posting a video to LinkedIn
- How To Report a Bug You Experienced?
- Posting a video to X (Twitter)
- How to delete your uploaded content
- How to delete an Outro?
- Color filter
- How Do I Cancel My Subscription
- What you can learn in our FAQ
- Trustpilot Text Captions
- How do I get back to editing my draft?
- How to edit sound on my uploaded video?
- What image sizes work best for my video?
- Can I Add A Watermark/ Logo Throughout The Entire Video?
- Connectivity
- Can other users see my uploaded content?
- Can I upload my own images within the video?
- How To Upload and Edit Your Logo
- How do I disconnect my Promo account from Facebook?
- Why My Video Is Rejected by Facebook?
- Where can I find my drafts?
- How to delete your Promo account permanently
- Green screens
- How can I download my videos to my computer?
- How to change your account email address
- Is it possible to add more than 1 music track to a video?
- How to merge two images into one file
- Can I use my video as a Facebook cover?
- How Can I Contact Your Customer Support
- Does Promo.com have an affiliate program?
- How To Delete A Text Caption
- Why is my video playing so fast?
- Can I Upload My Own Video?
- Do I still own my video even after I change or cancel my plan?
- Can I add more than one clip?
- Can I share the video on all social media?
- Can I resell the videos?
- How do I share a draft with other people?
- Can I add a clickable link to my video?
- Can I upload pictures?
- How to upload a video to Instagram from your computer
- Can I edit a video after I download it?
- Can I change the length of time the captions appear on the video?
- How do I save my video draft?
- Promo Data Breach July 21, 2020 FAQ
- Can I use Promo as stock footage?
- Viewing & Filtering Video Posts