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FAQs
Where to look when you can't find the answer elsewhere
41 articles in this collection
Written by
Lana
Password Best Practices
We recommend that our users undertake the following best practice in creating and safeguarding their passwords:
Written by
Lana
Updated over a week ago
Promo.com Social Media Planner
With Promo Social Media Planner you can easily schedule your videos to your social media accounts
Written by
Lana
Updated over a week ago
Posting a video to LinkedIn
Skip a step and upload your video directly from Promo to LinkedIn.
Written by
Lana
Updated over a week ago
How To Report a Bug You Experienced?
Our 24/7 Support Team Can Help Navigate Through Tech Issues You Experience. We are not perfect :)
Written by
Lana
Updated over a week ago
Posting a video to Twitter
Written by
Lana
Updated over a week ago
How to delete an Outro?
Learn how to remove the content from the outro slide if you don't want it.
Written by
Lana
Updated this week
How Do I Cancel My Subscription
Learn how you can cancel your subscription plan hassle free
Written by
Lana
Updated over a week ago
What you can learn in our FAQ
Our FAQ section answers the most popular questions our customers have
Written by
Lana
Updated over a week ago
Trustpilot Text Captions
Take advantage of your great trustpilot reviews to build trust with your customers/
Written by
Lana
Updated over a week ago
How to edit sound on my uploaded video?
Written by
Lana
Updated over a week ago
What image sizes work best for my video?
Images uploaded to your project are adjusted to the aspect ratio of the video. Which image size will work best for my video?
Written by
Lana
Updated over a week ago
Can I Add A Watermark/ Logo Throughout The Entire Video?
How to add a watermark to your video
Written by
Lana
Updated over a week ago
Can other users see my uploaded content?
Written by
Lana
Updated over a week ago
Can I upload my own images within the video?
You sure can! Learn how to turn your photos into winning promo videos!
Written by
Lana
Updated over a week ago
How To Upload and Edit Your Logo
Written by
Lana
Updated over a week ago
How do I disconnect my Promo account from Facebook?
Find out how to disconnect from Facebook and login using your email and password.
Written by
Lana
Updated over a week ago
Why My Video Is Rejected by Facebook?
Most common rejection cases: Facebook Compliance not certified
Written by
Lana
Updated over a week ago
Where can I find my drafts?
Written by
Lana
Updated over a week ago
Green screens
Can I edit videos with green screens on them?
Written by
Lana
Updated over a week ago
How to download a video to your computer?
Written by
Lana
Updated over a week ago
Is it possible to add more than 1 music track to a video?
Written by
Lana
Updated over a week ago
How to merge two images into one file
Learn How To Make Create A Background Image with two logos
Written by
Lana
Updated over a week ago
Can I use my video as a Facebook cover?
As of April 2021, Facebook has removed the option to use a video as a cover on business pages.
Written by
Lana
Updated this week
How Can I Contact Your Customer Support
Our Customer Support Team is here 7 days a week to help with any questions or issues that might come up
Written by
Lana
Updated over a week ago
Does Promo.com have an affiliate program?
Written by
Lana
Updated this week
How To Delete A Text Caption
Learn How To Remove a Text Caption From Your Video
Written by
Lana
Updated over a week ago
Why is my video playing so fast?
Learn how to slow down your video with a few tricks so it will be easier for your video viewers.
Written by
Lana
Updated over a week ago
Can I Upload My Own Video?
In this article, we will show you how to upload your own video.
Written by
Lana
Updated over a week ago
Do I still own my video even after I change or cancel my plan?
No matter what happens, your downloaded videos always belong to you.
Written by
Lana
Updated over a week ago
Can I add more than one clip?
Multi Clip Videos
Written by
Lana
Updated over a week ago
Can I share the video on all social media?
Promo videos come with special licensing for sharing all over the internet.
Written by
Lana
Updated over a week ago
Can I resell the videos?
We give you as much freedom with your downloaded video as possible.
Written by
Lana
Updated over a week ago
How do I share a draft with other people?
We provide a link to share with your team.
Written by
Lana
Updated over a week ago
Can I add a clickable link to the video?
Written by
Lana
Updated over a week ago
Can I upload pictures?
Written by
Lana
Updated over a week ago
How to upload a video to Instagram from your computer
Learn how to easily upload to Instagram from your PC with this guide.
Written by
Lana
Updated over a week ago
Can I edit a video after I download it?
We all make little mistakes, here is how to fix them :)
Written by
Lana
Updated over a week ago
Can I change the length of time the captions appear on the video?
Written by
Lana
Updated over a week ago
How do I save my video draft?
All the info you need on creating your first draft
Written by
Lana
Updated over a week ago
Promo Data Breach July 21, 2020 FAQ
Written by
Lana
Updated over a week ago
Can I use Promo as stock footage?
With Promo, you get your video as is without any post-downloaded changes.
Written by
Lana
Updated over a week ago