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Written by Lana
Updated over a week ago

Try these troubleshooting tips to see if they will resolve your issue:

  • Disable any browser extensions you have turned on

  • Update your browser to the latest version

  • Clear your browser’s history/cache/cookies  

  • Test for the issue in another one of our supported browsers below to see if the issue is isolated to only one browser or across multiple browsers

If you are still experiencing issues after trying the steps above, contact our Support Team via email [email protected] or chat. Be sure to indicate exactly which steps you’ve already tried so that we can better assist you.

Clear browser history & cache

To clear your history:

Update browsers

Promo only supports the most up-to-date, official browser version. You may run into issues with Promo if you are running an outdated version of a browser. Ensure you have the best possible experience with Promo by updating your browser to the latest version.

To update your browser:

Disable browser extensions

To disable browser extensions:

Compatible Browsers

Promo works best with the latest versions of:

Incompatible browsers

Promo does not work with:

  • Internet Explorer 10

  • Edge

  • Developer or Beta versions of supported browsers

Promo is a modern web-based editor that uses some of the newest capabilities. Different browsers still interpret these in different ways. These differences could potentially cause severe bugs - like data not saving, or data becoming corrupted and overwriting good data.

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