On April 2021, Facebook removed the option to use videos as a cover on business pages.
As a result, Facebook video covers do no longer play and have been replaced with a thumbnail image of your previously uploaded/selected video. Currently you can use only images as a cover or create a slideshow by using images only.
In order to add or change your page's cover image:
Go to your Facebook page;
Click on Add cover photo in the bottom right of your cover photo;
Select 1 of these 2 options:
“Choose cover photo” - you can choose any image previously saved on your Facebook page
“Upload Photo” - you can upload a new image for your cover.
Note: For a Facebook cover, you need to download the image in Widescreen ratio from your Promo.com account. And for your text to look the best on your cover, make sure to place it in the center of the image. If the text is placed directly in the center of the footage, it will be perfectly visible on your cover page.
When you choose the image, you can click on “Save Changes” button and your Facebook Photo Cover will appear on Facebook page.
Done :) Your Facebook cover should be successfully uploaded on your Business Page.
Also, please take a look at this article on how to download an image for your Facebook cover.
If you have any issues, just reach out to our 24/7 in app customer support team :)