FAQs

Where to look when you can't find the answer elsewhere

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27 articles in this collection
Written by Helga, Tonya, Adam Goldberg and 4 others

How Do I Cancel My Account

Learn how you can cancel your account hassle free
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Written by Helga
Updated over a week ago

Reusing Same Premium Clip

Using Same Premium Clip More Than Once In Same Video Download
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Written by Tonya
Updated over a week ago

What image sizes work best for my video?

Images uploaded to your project are adjusted to the aspect ratio of the video. Which image size will work best for my video?
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Written by Tonya
Updated over a week ago

Can I Add A Watermark/ Logo Throughout The Entire Video?

How to add a watermark to your video
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Written by Adam Goldberg
Updated this week

Can I upload my own images within the video?

You sure can! Learn how to turn your photos into winning promo videos!
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Written by Adam Goldberg
Updated over a week ago

How To Upload and Edit Your Logo

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Written by Tonya
Updated yesterday

Why My Video Is Rejected by Facebook?

Most common rejection cases: Facebook Compliance not certified
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Written by Tonya
Updated over a week ago

How to merge two images into one file

Learn How To Make Create A Background Image with two logos
George avatar
Written by George
Updated over a week ago

Do you have an affiliate program?

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Written by Tovah Coldham
Updated over a week ago

How Can I Contact Your Customer Support

Our Customer Support Team is here 7 days a week to help with any questions or issues that might come up
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Written by Adam Goldberg
Updated over a week ago

How To Delete A Text Caption

Learn How To Remove a Text Caption From Your Video
Adam Goldberg avatar
Written by Adam Goldberg
Updated this week

End Your Video with a Professional Outro

Choose from 9 Professional Outros and Make Sure Your Viewers Take Action
Adam Goldberg avatar
Written by Adam Goldberg
Updated over a week ago

Can I Upload My Own Video?

In this article, we will show you how to upload your own video.
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Written by Adam Goldberg
Updated over a week ago

Why is my video playing so fast?

Learn how to slow down your video with a few tricks so it will be easier for your video viewers.
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Written by Adam Goldberg
Updated over a week ago

Do I still own my video even after I change or cancel my plan?

No matter what happens, your downloaded videos always belong to you.
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Written by Adam Goldberg
Updated over a week ago

Can I add more than one clip?

Multi Clip Videos
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Written by Patrick J Marr
Updated this week

Can I resell the videos?

We give you as much freedom with your downloaded video as possible.
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Written by Adam Goldberg
Updated over a week ago

Can I share the video on all social media?

Promo videos come with special licensing for sharing all over the internet.
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Written by Adam Goldberg
Updated over a week ago

How do I share a draft with other people?

We provide a link to share with your team.
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Written by Patrick J Marr
Updated over a week ago

Can I add a clickable link to the video?

Yoram Leshem avatar
Written by Yoram Leshem
Updated over a week ago

How to upload a video to Instagram

It may seem tricky but we make it easy with this guide.
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Written by Tovah Coldham
Updated over a week ago

Can I upload pictures?

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Written by Patrick J Marr
Updated over a week ago

Can I edit a video after I download it?

We all make little mistakes, here is how to fix them :)
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Written by Adam Goldberg
Updated this week

Can I change the length of time the captions appear on the video?

Adam Goldberg avatar
Written by Adam Goldberg
Updated this week

How do I save my video draft?

All the info you need on creating your first draft
Yoram Leshem avatar
Written by Yoram Leshem
Updated over a week ago

Can I use Promo as stock footage?

With Promo, you get your video as is without any post-downloaded changes.
Patrick J Marr avatar
Written by Patrick J Marr
Updated over a week ago

Can I share my Promo videos on TV or cinema?

Our lifetime license applies to all places on the internet.
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Written by Tovah Coldham
Updated over a week ago