Promo

Learn how to adjust your video thumbnail on different social medias

How to Change the Video Thumbnail on Social Media Pages

Skip a step (or two) and upload your video directly from Promo to Instagram

Uploading your video to Instagram

Find out what Promo's brand manager can do for you.

How do I use the Brand Manager?

With Promo's integration with Instagram you can easily share your content published in a few clicks directly to IG.

How To Change Your Instagram Account to an Instagram Business Account

Can I upload my own custom font to the video?

A little bit more on our pricing to make sure you get the most out of your plan

Premium and Free clips

Now you can add free photos from over 1.5 million amazing images to your videos and more dynamic visual content

Enjoy our Free Photo Library!

Create awesome videos combining multiple video clips together to tell your story, reach your customers, and promote your brand!

How you can create a multi-clip video

Learn how to download the your video in vertical, square, and wide aspect ratios (without using additional video credits)

How to download your video in different aspect ratios

Learn how to Select Music and Also Favorite a Song!

How To Search And Select Music For Your Video

How To Use Text Styles and Animations

Learn how you can change the text size and control the display location

How To Resize and Move Text Location

Create Stunning Videos Using Custom Captions!

How To Add Another Text Caption

Use the trimmer to can create custom length video clips longer or shorter than 15 seconds.

How to make your video longer or shorter

Double Click To Enter Your Own Text Messaging

How To Input Your Own Text

Get all the simple steps to start creating your video.

How to create a Promo video

A very cool feature where you can now save videos you like for later use.

How To Save Your Favorite Videos For Future Use

The following are the supported upload formats for video, audio, photos, and fonts

What are the upload requirements?

Streamline your video creation process! With our new “Create New” button, you can start producing amazing videos in just a few clicks.

“Create New” button functionality

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The basics of using and understanding Promo

Getting Started

100 million clips can seem overwhelming, but we make it easier to navigate.

Finding footage & Promo Templates

Save time when editing texts with keyboard shortcuts

Text Editor Keyboard Shortcuts

If you are experiencing difficulty in selecting and editing the text it could be related to your Apple Mac and Safari browser.

Issue to Click and Edit Text?

Create and change as many drafts as you want

Preview & save your video

Easy customization for square and vertical video formats to optimize user viewing on Facebook, Instagram, X, LinkedIn, and TikTok.

How to make square and vertical videos

Make an impact on your videos using images to add another dimension to your content!

Picture Image Transitions and Animations

Directions on how to find the perfect sound for your video ad.

How to choose music from the library

Add the sound you want to make your video pop.

How to upload your own music and voice-overs

Customizing Your Video

Upload your own photo, use one of our backgrounds, or create great looking overlays with solid color and transparency

Choose the right background for your Outro slide

Designing Your Final Slide

Need some help publishing your draft? You’ve come to the right place. With this step-by-step guide, you’ll be a publishing pro in no time!

How To Publish Your Draft

Find out how to connect all Facebook pages to your Promo account.

Why can’t I see all my Facebook Pages on Promo’s Publish Tool?

Publish Page on Promo

Create a more engaging experience for your audience by spotlighting your creative content in the most prominent space on your Facebook Page

How to Add a Facebook Photo Cover

This article will explain the advertising guidelines and tips on what types of ad content are permitted by Facebook.

Facebook Guidelines for Video Ads

Hosting your Promo Videos on Wistia allows for you to collect more video analytics, add links to the video, and capture email addresses.

Using Wistia For Your Promo Videos

Your downloaded file is shareable all over the web.

Your final downloaded Promo file

Seamlessly add your Promo videos to the HubSpot File Manager

Add Promo videos to HubSpot

Skip a step and upload your video directly from Promo to Facebook.

Uploading your video to Facebook

Having trouble with publishing videos to your social media accounts? Learn to reconnect your social media profiles.

How can I reconnect my Facebook Business account to Promo?

How to post your video directly to TikTok

Now you can select multiple social media platforms to publish to

How to publish to multiple social media platforms at once

Publishing Your Video

We make it easy to make more of your favorite Promo video.

How to duplicate videos

Where to find your drafts & published videos

Easily find your AI videos, Published videos, or Drafts via text search

How to search your videos

The Promo Dashboard

In this article, we show you how to create your own branded share page using Promo's white label sharing feature.

Brand your own share page

In this article, we show you how to enable white label sharing and how to brand the share page as your own.

White label sharing

White Label

Our content calendar provides pre created videos for each day of the month

Content Calendar - Free Daily Videos

In this article, we show you how to use tags in your search to find the videos you want.

Get better search results with tags

Best Practices and Marketing Ideas

Find answers and get help from Intercom Support and Community Experts

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