Plans, Policies & Licensing

The completely transparent version of the small print

22 articles in this collection
Written by Tovah Coldham, Adam Goldberg, and Tonya

Can I receive a refund on my purchase?

When would you be entitled to a refund

Written by Adam Goldberg
Updated over a week ago

How do I add my company info to the invoice?

Written by Tonya
Updated over a week ago

Can I download footage or music separately?

Written by Tonya
Updated over a week ago

Monthly and annual plans. The principle of renewals.

Find out how our pricing plans work.

Written by Tonya
Updated over a week ago

My plan failed to renew, what should I do?

Follow this guide to learn the reasons for failed payments and how to resolve them.

Written by Tonya
Updated over a week ago

Promo's New and Improved Pricing Plans

We have now added features, increased the amount of downloads you receive and provided lots of new free items!

Written by Adam Goldberg
Updated over a week ago

Reusing Same Premium Clip

Using Same Premium Clip More Than Once In Same Video Download

Written by Tonya
Updated over a week ago

Can I cancel my monthly plan at anytime?

You have full control for how long to keep the account active

Written by Adam Goldberg
Updated over a week ago

Do I Receive An Invoice After My Payment?

Yes! After each payment completed you should receive the invoice to your email.

Written by Adam Goldberg
Updated over a week ago

About Promo Plans

Everything you need to know about our various pricing plans.

Written by Adam Goldberg
Updated over a week ago

How do I pause my plan?

Learn how to pause your plan and the way how it works.

Written by Tonya
Updated over a week ago

How can I unpause my plan?

Learn how you can unpause your plan easily

Written by Tonya
Updated over a week ago

Can I share my Promo videos on TV or cinema?

Our lifetime license applies to all places on the internet.

Written by Tovah Coldham
Updated over a week ago

Plans

Can I purchase a single video?

We offer lots of different pricing options to fit your needs.

Written by Tovah Coldham
Updated over a week ago

Am I billed month-by-month?

More details about our monthly plans.

Written by Tovah Coldham
Updated over a week ago

Will my unused videos rollover to the next month?

Get the most out of your plan.

Written by Tovah Coldham
Updated over a week ago

What is an Enterprise plan?

Need more videos per month? No problem.

Written by Adam Goldberg
Updated over a week ago

What is the Agency plan?

Share videos with your clients without any Promo branding, the perfect white label solution for digital marketers.

Written by Adam Goldberg
Updated over a week ago

Do you offer special pricing for non-profit organizations?

We help you promote all your great causes

Written by Tovah Coldham
Updated over a week ago

Licensing

Do's and Don'ts when you publish your video

We provide you with every flexible license so you can make the best out of videos you publish, here is some basic licensing information.

Written by Adam Goldberg
Updated over a week ago

Subscription policies & ownership guidelines

No contract subscriptions and lifetime ownership rights.

Written by Adam Goldberg
Updated over a week ago

Partner Programs

Do you have a reseller program?

Flexible options to get the most out of your video.

Written by Tovah Coldham
Updated over a week ago