We’re sorry to hear that you’re not satisfied with your paid subscription. We strive to provide a high-quality product that helps you grow your business and reach your customers, and we’re always working to improve your experience.
How subscription renewals work
Because ActiveCast is a subscription-based service, all subscription plans renew automatically unless you cancel them before the next renewal date.
If you don’t want your subscription to renew, please make sure to cancel your plan before your upcoming renewal date.
We have straightforward renewal terms for all subscription plans. You can learn more about them in our Subscription Renewal Terms article.
If you need help cancelling your subscription, please see our How to Cancel Your Subscription article for step-by-step instructions.
Our refund policy
We offer a transparent refund policy for ActiveCast tool based on the type of purchase and the amount of credits that was already used.
Annual subscriptions
If you cancel your annual subscription within 7 days of the original purchase, and did not use any credits at all, you are eligible for a full refund of your subscription payment.
If you cancel your annual subscription more than 7 days after the original purchase, the payment is non-refundable. Your subscription will remain active until the end of your current annual billing period.
Monthly subscriptions
If you cancel your monthly subscription within 7 days of the original purchase, and did not use any credits at all, you are eligible for a full refund of your subscription payment.
If you cancel your monthly subscription more than 7 days after the original purchase, the payment is non-refundable. Your subscription will remain active until the end of your current monthly billing period.
Additional credit purchases
Additional credits are non-refundable regardless of when they were purchased.
Important
The 7-day refund period applies only to the original subscription purchase. It does not apply to subsequent subscription renewals, or additional credit purchases.
Refunds are calculated based on credit usage. If you request a refund within 7 days of your initial purchase and have used, for example, 50% of your total credit allocation, you will be eligible for a refund of only 50% of the amount paid, as the remaining portion corresponds to credits already used.
Additionally, a refund is not available if you have:
Cancelled your subscription more than 7 days after the original purchase;
Used all of your allocated credits.
Example:
If you purchase the monthly Starter plan and receive 2,200 credits, but use 1,100 credits (50% of your total allocation) before requesting a refund within the 7-day refund period, you will receive 50% of the amount you paid, corresponding to the unused 50% of your credits.
Unfortunately, any customers requesting a refund beyond the specified period will not be refunded. For complete details, please refer to our Terms of Service.