Absolutely! If you have an active Pro or Max subscription plan to ActiveCast, you can purchase additional credits at any time.
To purchase more credits:
Go to the Pricing page in your account.
Scroll down until you see “Need more credits?” section and click “View Credit Packs”.
Select custom amount of credits by moving the handle or the credit package you'd like to buy and click “Purchase”.
Confirm the payment or Cancel it
The system will process the payment. At this point it is not possible to stop the payment anymore.
If the payment is successful you will then see a confirmation pop-up window, click Done, and check your credit balance by hovering over your name:
Note. Purchase of additional credits is not available with Starter plan.
Note. You'll see your total credit balance, including credits allocated with your current plan and any additional credits you've purchased (top-ups/add-ons).
As long as you're using your top-up credits, the progress bar showing your remaining credits will stay full. Once you start using the credits allocated with your plan, the bar will gradually decrease to reflect your remaining balance.
For more information, please see our article on how credits are used and rolled over.
You can find this transaction and amount of purchased top-ups in the Invoice history on your Billing page:
Credit Packages and Discounts
Additional credits are available in packages ranging from 1,000 to 40,000 credits.
The larger the credit package you purchase, the greater your discount. For example:
1,000 credits — 30% discount
10,000 credits — 40% discount
40,000 credits — 50% discount
Purchased add-on credits automatically roll over to future billing cycles while your subscription remains active. They are also used before your subscription credits when you generate videos.
If you have any questions, feel free to contact us via in-app chat or email at [email protected].
We look forward to seeing your brand thrive with ActiveCast videos!