Unused ActiveCast credits expire at the end of each billing cycle and do not roll over to the next one. The only exception is purchased add-on credits, which roll over to future billing cycles while your subscription remains active.
If you cancel your subscription, all remaining credits—including any purchased add-on credits—will expire at the end of your current billing cycle.
To avoid losing any remaining credits, we recommend using them before your subscription expires. Once your subscription ends, any unused credits will be forfeited and cannot be restored.
If you have any questions, feel free to contact us via in-app chat or email at [email protected].
We look forward to seeing your brand thrive with ActiveCast videos!