To update your login email address, navigate to your Account page:
Scroll down until you see Email Section, enter your new email address and your current password and click “Save Changes” to update your login email.
Note. If you enter an email address that is already associated with another Promo account, an error message will appear. To use this email address for your current account, you must first delete the other account associated with it. It is better to delete a free account, as paid accounts will not be refunded upon deletion. If you are not sure please contact our support team via in-app chat or email at [email protected].
In order to delete the account, on the same Account page scroll down to the bottom of the page and click "Delete Account" button and confirm the deletion by entering your password.
NOTE. IF YOU DELETE YOUR ACCOUNT ON ACTIVECAST, YOUR WHOLE PROMO ACCOUNT CONNECTED TO IT WILL BE DELETED AS WELL TOGETHER WITH ALL SUBSCRIPTION PLANS AND VIDEOS. ONCE THE ACCOUNT IS DELETED IT CANNOT BE RESTORED.
Also, if you delete your account, any active subscription plans will NOT be refunded.
